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EDGE

EDGE

General

Where do I download EDGE?

Do clients need to pay for a subscription?

Is there a free trial?

Can I access EDGE even if I am not a trainer or a client?

What paid subscription options are available?

How do I change or cancel my subscription?

If I cancel, will I receive a refund?

What country is the EDGE application available for download?

What happens if I default on my installment plan with NASM?

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Trainer Account & Profile

Does my EDGE profile have to match the name on my certificates?

Why do I have to agree to the Terms and Conditions and Privacy Policy?

How do I update my personal information?

Help, I forgot my password!

How do I reset my password?

Can I log in with my NASM account?

Can I link my EDGE profile with my NASM account?

How do I purchase the NASM CPT Exam Prep package?

Do I need to hold any specific certifications in order to use the EDGE app?

Does EDGE verify my certifications?

Can I still use EDGE if my certification expires?

What does it mean that my trainer has credentials specified in EDGE?

What are Trainer Notes?

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Clients

How many of my clients can use this app?

How do I add a client?

What if my client does not receive their invitation email?

Is there a way to change a client's email address on file?

How do I remove a client from my list of clients?

How many trainers can a client have at one time?

Can I transfer a client's information to another trainer?

How can a trainer communicate with a client through EDGE?

Can I communicate with chat in a group I have created?

Can I list the measurements of my client?

How long will a client have access to the programs a trainer assigns?

Can I create groupings of clients?

Can I add or remove someone from a group?

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Dashboard

What is the dashboard?

What is a card?

How do I prevent specific cards from displaying on a client's dashboard?

As a trainer can I adjust my client activity feed to show details related to a certain group?

Overhead Squat Assessment (OHSA)

Can I use this app in place of the standard Overhead Squat Assessment form?

How do I perform an Overhead Squat Assessment?

How do I add recommended Corrective Exercises to a program?

What should I do if a clients OHSA appears to be incorrect?

Programs, Workouts & Exercises

What is the difference between a workout and a program?

How do I view the Exercise Library?

Does The NASM Exercise Library Offer Progressions and Regressions?

Can I create name aliases for the NASM Exercise Library?

How do I create my own workouts?

How do I edit a workout that has been assigned to a client?

How do I create a full workout video instead of a series of individual exercises?

What functionality comes included with full workout video feature?

How do I create my own programs?

How do I add a workout program to a client's calendar?

How do I delete a program that has been assigned to a client?

How do I view pre-designed programs?

How can I add custom tags to an exercise?

Can I mark certain exercises as a favorite?

How can I filter exercise choices?

How can I request additional exercises added to the library?

What is Client Workout Feedback?

Can I assign group workouts and exercise programs?

What is a superset in a workout?

What can a trainer do with supersets?

What can clients do with supersets?

What is circuit training?

What can trainers do with circuits?

What can clients do with circuits?

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Daily Readiness Assessment

What is the Daily Readiness Assessment?

How many questions are there?

How does the client access the Daily Readiness Assessment?

Can the client see their Total Readiness Score?

How can the client see their Total Readiness Score history?

Is it required that the client completes the Daily Readiness Assessment?

How does the trainer view the client's Total Readiness Score?

Can the Daily Readiness Assessment be turned off?

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Goals, Nutrition, Measurement & Performance

How do I use Goals?

How do I use the Nutrition feature?

Where did the Nutrition Macro Calculator go?

How do I use Measurements?

How do I use Performance Assessments?

How do I calculate my body fat percentage?

Can clients record their own information?

What is the 1RM Calculator?

What is the BMI calculator?

Who can access the BMI calculator?

Can a trainer access a client's BMI results?

Can you see history on any of the EDGE Body Calculators?

What is the Maximal Heart Rate (MHR) and Training Zones Calculator?

Who can access the MHR Calculator?

What is the Body Fat Calculator used for?

Are supplies needed for the Body Fat Calculator?

Who can access the Body Fat Calculator?

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Wearable Integrations

What Wearables Are Compatible With Edge App?

Can I Use Android Or iOS To Connect My Wearable To Edge?

How Do I Connect My Wearable Device To Edge?

How Do I View My Wearable Device Information?

How Do I Disconnect A Wearable Device From Edge?

How Long Is The Wearable Data Available Within Edge?

What Wearable Data Can The Trainer And Client See?

Do I Need To Download Any Other Apps To Use My Wearable Device With Edge?

If A Client Is Transferred From One Trainer To Another, Does The Wearable Data Transfer With The Client? The New Trainer Would Be Able To See Their Wearable History For The Previous 29 Days?

If A Client Disconnects A Wearable (For Example, Apple Health) From Edge. What Will Happen To Their Data? What Will The Trainer See On The Client’s Dashboard?

If A Client Is Orphaned By A Trainer, What Happens To The Client’s Data?

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Trainer Pro

What is the difference between a service, package, booking, session, and class?

How can I sell services and/or packages to my clients?

How do I connect with stripe for payments?

How can I choose what form of currency I prefer?

How do I set up my hours and location(s)?

What are the different location types I can attach to a service?

How do I create a Service?

How do I create a Package?

How do I block out personal time?

How do I schedule a session with one client or a small group of clients?

How do I schedule a class with multiple clients?

How do I archive a service or package?

How do I unarchive a service or package?

When do I receive payment or a service?

How do my clients book a session?

How do my clients book a class?

How do I know when a client has requested a session?

Can I change my time zone?

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Technical Specifications & Pre-Requisites

What are the minimum requirements for EDGE?

Are there any other technical requirements?

Can I access EDGE on multiple devices?

If I am experiencing technical difficulties, who do I contact?

How much space does EDGE use on my device?

Are there any pre-requisites or qualifications to be able to use EDGE?

Do I have to sign a waiver to use EDGE?

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Data & Security

How safe is my information and the information of my clients?

Does NASM use any of my information or my client's information?

What if I am no longer a client of a trainer and want my records deleted?

Will I lose my program information if my trainer cancels their subscription?

Can I export or print my client's information?

Will I lose my data if I accidentally delete EDGE?

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EDGE Web Application

How do I access the web application?

Can both trainers and clients use the web application?

Can trainers access the calculators from the web version?

I am a trainer that lives outside of the US; Can I use the web application?

What trainer workout builder functionality is available?

What client management functions are available?

Are the chat or Trainer Pro features available on the EDGE web app?

Can you sign up brand new or select a subscription from the web version?

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Avatar Nutrition Application

What is the Avatar Nutrition Application?

What features does linking the Avatar Nutrition Application offer?

Is the Avatar Nutrition Application free of charge?

How much is the Avatar Nutrition Application subscription?

Can you access the Avatar Nutrition Application from the web version of EDGE?

What happens if a client disconnects from the Avatar Nutrition Application?

Can a trainer still edit/add their clients protein, carbs, kcal, and fat if they are not linked to the Avatar Nutrition Application?

As a client if I am not linked to the Avatar Nutrition Application can I enter my macros myself, and can the trainer view them?

How do I contact the Avatar Nutrition Application for assistance?

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