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General Information

General Information

Account/Student Portal

What if I forgot my password?

What software is required to access my Student portal?

How do I change my username and/or password?

How do I update my personal information, like my email address or mailing address?

How do I update the name on my student profile?

What if I can't see my courses listed in my online account?

When I access my course, it tells me I don’t have permission or this course may have expired. What does this mean?

What if I am receiving an error when trying to redeem my enrollment key?

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Trainer Resources

Does NASM/AFAA offer insurance?

Where can I find downloadable Personal Trainer Resources?

Certificate Information

My certificate has an error on it; how do I get this corrected?

When should I expect to receive my hard copy certificate by mail?

Where can I print my temporary certificate?

How do I get more copies of my official certificate?

Administrative Fees

NASM Administrative Fees

AFAA Administrative Fees