--- title: Why are my certificates missing from my Customer Portal? description: why are my certificates missing from my customer portal --- [Skip to content](https://support.nasm.org/why-are-my-certificates-missing-from-my-customer-portal#main-content) English Show submenu for translations [More support](https://support.nasm.org/kb-tickets/new?hsLang=en) [![NASM - AFAA cobranding lockup\_horizontal\_blue](https://support.nasm.org/hs-fs/hubfs/NASM%20-%20AFAA%20cobranding%20lockup_horizontal_blue.png?width=400&height=141&name=NASM%20-%20AFAA%20cobranding%20lockup_horizontal_blue.png)](https://www.nasm.org/) - [Home](https://support.nasm.org/) Open main navigation Close main navigation - [Home](https://support.nasm.org/) - English Show submenu for translations - [More support](https://support.nasm.org/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Home](https://support.nasm.org/?hsLang=en) 2. [General Information](https://support.nasm.org/general-information?hsLang=en) 3. [Certificate Information](https://support.nasm.org/general-information?hsLang=en#certificate-information) # Why are my certificates missing from my Customer Portal? If you have a past due balance that has exceeded 90 days, your certificates and digital badges have been temporarily suspended. Once your balance is brought current, your account access and credentials will be restored. To resolve your past due balance, you can make a payment either through the self-service option in your Customer Portal or by calling our Member Services team for assistance. Additional FAQs can be found in our support center at [https://support.nasm.org/payment-plans](https://support.nasm.org/payment-plans?hsLang=en).   If you do not have a past due balance and cannot see your certificates, please reach out to Member Services for technical support. 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