--- title: What if I am experiencing technical issues with one of my NASM Connected courses; who do I contact? description: What if I am experiencing technical issues with one of my NASM Connected courses; who do I contact? --- [Skip to content](https://support.nasm.org/what-if-i-am-experiencing-technical-issues-with-one-of-my-nasm-connected-courses-who-do-i-contact#main-content) English Show submenu for translations [More support](https://support.nasm.org/kb-tickets/new?hsLang=en) [![NASM - AFAA cobranding lockup\_horizontal\_blue](https://support.nasm.org/hs-fs/hubfs/NASM%20-%20AFAA%20cobranding%20lockup_horizontal_blue.png?width=400&height=141&name=NASM%20-%20AFAA%20cobranding%20lockup_horizontal_blue.png)](https://www.nasm.org/) - [Home](https://support.nasm.org/) Open main navigation Close main navigation - [Home](https://support.nasm.org/) - English Show submenu for translations - [More support](https://support.nasm.org/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Home](https://support.nasm.org/?hsLang=en) 2. [NASM Connected](https://support.nasm.org/nasm-connected?hsLang=en) 3. [Course Library](https://support.nasm.org/nasm-connected?hsLang=en#course-library) # What if I am experiencing technical issues with one of my NASM Connected courses; who do I contact? If you experience technical issues, we recommend following the below troubleshooting steps:   1\. Clear browser cache/cookies 2\. Try using a different browser 3\. Try using a different device   If you are unable to resolve the issue with the above steps, please contact Member Services. Contact information can be found on the Contact Support page or by clicking [here](https://support.nasm.org/contact-support?hsLang=en).   **Note:** When you contact Member Support, it's important to have your computer available to you for additional troubleshooting. - [General Information](https://support.nasm.org/general-information?hsLang=en#main-content) - [Account/Customer Portal](https://support.nasm.org/general-information?hsLang=en#account-customer-portal) - [NASM Virtual Mentor](https://support.nasm.org/general-information?hsLang=en#nasm-virtual-mentor) - [Trainer Resources](https://support.nasm.org/general-information?hsLang=en#trainer-resources) - [Certificate Information](https://support.nasm.org/general-information?hsLang=en#certificate-information) - [Administrative Fees](https://support.nasm.org/general-information?hsLang=en#administrative-fees) - [Interview Guarantee](https://support.nasm.org/interview-guarantee?hsLang=en) - [NASM Community](https://support.nasm.org/nasm-community?hsLang=en) - [Digital Badges](https://support.nasm.org/digital-badges?hsLang=en#main-content) - [General Information](https://support.nasm.org/digital-badges?hsLang=en#general-information) - [Accredible Account Information](https://support.nasm.org/digital-badges?hsLang=en#accredible-account-information) - [Digital Badge Features](https://support.nasm.org/digital-badges?hsLang=en#digital-badge-features) - [QR Codes](https://support.nasm.org/digital-badges?hsLang=en#qr-codes) - [Order Information](https://support.nasm.org/order-information?hsLang=en#main-content) - [General](https://support.nasm.org/order-information?hsLang=en#general) - [Payment Plans](https://support.nasm.org/payment-plans?hsLang=en) - [Courses and Exams](https://support.nasm.org/courses-and-exams?hsLang=en#main-content) - [General Course and Exam Information](https://support.nasm.org/courses-and-exams?hsLang=en#general-course-and-exam-information) - [NASM Certified Personal Trainer (NCCA) Exam](https://support.nasm.org/courses-and-exams?hsLang=en#nasm-certified-personal-trainer-ncca-exam) - [NASM Personal Trainer Certificate Exam](https://support.nasm.org/courses-and-exams?hsLang=en#nasm-personal-trainer-certificate-exam) - [AFAA Certified Group Fitness Instructor Exam](https://support.nasm.org/courses-and-exams?hsLang=en#afaa-certified-group-fitness-instructor-exam) - [AFAA Personal Fitness Trainer Exam](https://support.nasm.org/courses-and-exams?hsLang=en#afaa-personal-fitness-trainer-exam) - [AFAA Group Fitness Instructor Certificate Exam](https://support.nasm.org/courses-and-exams?hsLang=en#afaa-group-fitness-instructor-certificate-exam) - [NASM Certified Wellness Coach Exam](https://support.nasm.org/courses-and-exams?hsLang=en#nasm-certified-wellness-coach-exam) - [NASM Certified Nutrition Coach Exam](https://support.nasm.org/courses-and-exams?hsLang=en#nasm-certified-nutrition-coach-exam) - [NASM Certified Sports Nutrition Coach Exam](https://support.nasm.org/courses-and-exams?hsLang=en#nasm-certified-sports-nutrition-coach-exam) - [AFAA Certified Indoor Cycling Instructor Exam](https://support.nasm.org/courses-and-exams?hsLang=en#afaa-certified-indoor-cycling-instructor-exam) - [PSI Proctored Exams](https://support.nasm.org/psi-proctored-exams?hsLang=en#main-content) - [Scheduling Your Exam Appointment](https://support.nasm.org/psi-proctored-exams?hsLang=en#scheduling-your-exam-appointment) - [Taking the Exam Online with PSI](https://support.nasm.org/psi-proctored-exams?hsLang=en#taking-the-exam-online-with-psi) - [Taking the Exam at a PSI Testing Center](https://support.nasm.org/psi-proctored-exams?hsLang=en#taking-the-exam-at-a-psi-testing-center) - [CPR/AED](https://support.nasm.org/cpr-aed?hsLang=en#main-content) - [General](https://support.nasm.org/cpr-aed?hsLang=en#general) - [ASTI | NASM CPR & AED Course Information](https://support.nasm.org/cpr-aed?hsLang=en#asti-nasm-cpr-aed-course-information) - [Recertification/Renewal](https://support.nasm.org/recertification-renewal?hsLang=en#main-content) - [General Information](https://support.nasm.org/recertification-renewal?hsLang=en#general-information) - [Continuing Education](https://support.nasm.org/recertification-renewal?hsLang=en#continuing-education) - [Audit](https://support.nasm.org/recertification-renewal?hsLang=en#audit) - [Recertify For Life](https://support.nasm.org/recertification-renewal?hsLang=en#recertify-for-life) - [Recertification Appeals](https://support.nasm.org/recertification-renewal?hsLang=en#recertification-appeals) - [Gymternship™](https://support.nasm.org/gymternship?hsLang=en) - [NASM One](https://support.nasm.org/nasm-one?hsLang=en#main-content) - [General Information](https://support.nasm.org/nasm-one?hsLang=en#general-information) - [Subscription/Payments](https://support.nasm.org/nasm-one?hsLang=en#subscription-payments) - [NASM One Benefits](https://support.nasm.org/nasm-one?hsLang=en#nasm-one-benefits) - [CEU Library](https://support.nasm.org/nasm-one?hsLang=en#ceu-library) - [Business Basics](https://support.nasm.org/nasm-one?hsLang=en#business-basics) - [Articles](https://support.nasm.org/nasm-one?hsLang=en#articles) - [EDGE](https://support.nasm.org/nasm-one?hsLang=en#edge) - [NASM Fitness & Wellness Podcasting Playbook](https://support.nasm.org/nasm-one?hsLang=en#nasm-fitness-wellness-podcasting-playbook) - [NASM Connected](https://support.nasm.org/nasm-connected?hsLang=en#main-content) - [General](https://support.nasm.org/nasm-connected?hsLang=en#general) - [Subscription/Payments](https://support.nasm.org/nasm-connected?hsLang=en#subscription-payments) - [Course Library](https://support.nasm.org/nasm-connected?hsLang=en#course-library) - [Articles](https://support.nasm.org/nasm-connected?hsLang=en#articles) - [EDGE](https://support.nasm.org/nasm-connected?hsLang=en#edge) - [EDGE](https://support.nasm.org/edge?hsLang=en#main-content) - [General](https://support.nasm.org/edge?hsLang=en#general) - [Trainer Account & Profile](https://support.nasm.org/edge?hsLang=en#trainer-account-profile) - [Clients](https://support.nasm.org/edge?hsLang=en#clients) - [Dashboard](https://support.nasm.org/edge?hsLang=en#dashboard) - [Overhead Squat Assessment (OHSA)](https://support.nasm.org/edge?hsLang=en#overhead-squat-assessment-ohsa) - [Programs, Workouts & Exercises](https://support.nasm.org/edge?hsLang=en#programs-workouts-exercises) - [Daily Readiness Assessment](https://support.nasm.org/edge?hsLang=en#daily-readiness-assessment) - [Goals, Nutrition, Measurement & Performance](https://support.nasm.org/edge?hsLang=en#goals-nutrition-measurement-performance) - [Wearable Integrations](https://support.nasm.org/edge?hsLang=en#wearable-integrations) - [Trainer Pro](https://support.nasm.org/edge?hsLang=en#trainer-pro) - [Technical Specifications & Pre-Requisites](https://support.nasm.org/edge?hsLang=en#technical-specifications-pre-requisites) - [Data & Security](https://support.nasm.org/edge?hsLang=en#data-security) - [EDGE Web Application](https://support.nasm.org/edge?hsLang=en#edge-web-application) - [Workshops](https://support.nasm.org/workshops?hsLang=en) - [Contact Support](https://support.nasm.org/contact-support?hsLang=en) - [Contact Us](https://support.nasm.org/kb-tickets/new) - [Visit NASM.org](https://www.nasm.org/) - [Visit AFAA.com](https://www.afaa.com/) [![](https://support.nasm.org/hs-fs/hubfs/Logos/NASM-300x100.png?width=300&height=100&name=NASM-300x100.png)](http://nasm.org) Copyright © 2025, National Academy of Sports Medicine and Athletics & Fitness Association of America Your Privacy Choices